This Privacy Policy sets out how we collect, use, store and disclosure your personal information.

Euro Auto-Sales Pty Ltd (ACN 670 069 002) and its related entities (collectively, “Euro Auto Sales”, “we”, “us”) are committed to protecting the privacy of individuals, including our customers.

By providing personal information to us (and any other person on whose behalf you provide personal information to us), you agree to our collection, use and disclosure of that information (which may include sensitive information) in accordance with this Privacy Policy.

 

What is personal information?

Personal information has the meaning as it is defined under the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

 

What personal information do we collect and hold?
The types of personal information we collect and hold will depend on the nature of your dealings with us.
When you purchase or use goods or services from us, submit a product enquiry or respond to marketing or visit our premises, the kinds of information we may collect includes:
• contact information and identification information such as your name, date of birth, telephone numbers, email addresses, residential or business addresses, demographic information (such as postcode, age, gender) and driver’s licence details;
• payment information in connection with any products or services you may purchase;
• vehicle and servicing information including vehicle registration and identification number, vehicle purchase details, service appointment bookings, vehicle service and repair history (including in relation to warranty, repairs and recalls for vehicles, if applicable);
• CCTV when you visit any Euro Auto Sales premises;
• information collected in connection with the use of any booking platform;
• information collected from marketing campaigns, product research, customer surveys, interaction with us via social media;
• transactional histories and communications relating to products and services we offer you;
• for any employment applications, we may also collect your current and past employment information, educational qualifications and professional associations. We may also collect information about your residency, right to work, name and contact details of your referees and other information required for recruitment purposes;
• finance details including financial, insurance, credit information, employment details and history;
• your identification details;
• type of credit you hold and amount of credit you have borrowed;
• information about your creditworthiness.
We may also collect information about you from third parties, including information from our third party partners.

 

What other types of information is collected when you engage with us online?

When you interact with the Euro Auto Sales website or other online platform (including social media), we, as well as any third-party service provider, may use a variety of technologies to record information about how the website or platform is accessed and used which may include:

• your IP address or other unique identifier for the device used to access the platform or website;
• email address, user name or other unique identifier;
• browser information;
• type of device;
• date and time of visit, pages viewed.

 

How do we hold your personal information?
We may hold your personal information in a number of ways, including:

• in hard copy or paper file form;
• as audio or video recordings;
• on our computer systems and databases, which may include storing your data on a third party supplier’s system (including cloud-based systems.

We will hold your personal information for as long as we need it for any purpose for which we may use or disclose it, including as set out in this privacy policy, or longer if permitted and required by law.

We will take reasonable steps to protect your information from misuse, loss, interference and unauthorised access, modification or disclosure including by restricting access to your information only to personnel on a need to know basis and will utilise and maintain information security applications to prevent unauthorised access or damage to your personal information.

 

How do we collect your personal information?
In most cases, your personal information will be collected directly from you when you interact with us whether by phone, in person, email, or via our online services including our website and social media platforms.

However, in some circumstances we may collect your personal information from:

• third parties whose products we distribute;
• your agents or representatives – for example your bank manager or legal adviser;
• third parties who you have asked to provide your personal information to us, including your referees;
• credit reporting bodies;
• law enforcement or other regulatory bodies;
• industry databases;
• publicly available sources such as the internet and telephone directories.
• when you complete an order form or request for services, like vehicle servicing booking or a general enquiry about a product;
• when you interact with us in any way whether by phone, in person, email, telephone or social media or website;
• when you participate in our surveys, competitions, promotions events or other activities;

 

Why is my information collected and how is it used?

We collect personal information generally to validate your identity and to enable us to undertake provision of goods and services you may request receipt of which might include to:

• • provide you with information about products or services we offer or distribute on behalf of third parties;
  • consider an application you make for a product or service including accessing your eligibility or determining pricing;
  • processing any vehicle purchase;;
  • process a request, application or purchase of a product or service offered by us;
  • respond to any query sent to us by you;
  • handle complaints and disputes;
  • identify you or verify your identity;
  • detect, investigate and prevent fraud and other illegal activities;
  • access and process employment applications;
  • gain insights about you (including by better understanding your circumstances, preferences and needs) to tailor our products, services and pricing for you;
  • conduct audits;
  • conduct market research and development and to seek your opinion on certain topics or offerings;

• • satisfy our legal obligations.

 

What if you don’t want to provide your personal information?
It is your decision whether to provide or request return or destruction of your personal information to or held by us. However, it may cause a delay or prevent us from providing a product or service to you.

 

Disclosure of personal information
Any personal information collected, held or used by us is kept confidential and only accessed when required by authorised staff of Euro Auto Sales in the course of undertaking legitimate duties in providing a product or service and managing our business.
We may also disclose your personal information to third parties including:

• suppliers;
• debt collection agencies;
• other organisations involved in our normal business practices, including our agents and contractors and other third parties, subcontractors and accountants, auditors, lawyers or other external advisers;
• related bodies corporate of Euro Auto Sales, including Euro Auto Repairs;
• those who conduct reference checks or finance applications;
• third parties if disclosure is required or authorised by law or if you consent to the disclosure of specific information to them.

Your vehicle logbook data and service repair history may be available to subsequent owners (if any) of your vehicle.

 

Contacting us to access or correct your personal information

Whilst we aim to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant, if you feel that your personal information we hold is no longer accurate or is now incomplete or irrelevant, please contact us on 1800 00 EURO or email at sales@euroautosales.com.au.

If you wish to withdraw your consent to our use of your personal information as set out in this privacy policy, you should contact us. However, it is important to note that if you do withdraw your consent it may impact with our ability to provide products and services to you.

You may request access to the personal information held by us by contacting us.

 

Marketing and promotional offers
By providing your personal information to us you acknowledge that from time to time, we may contact you with some direct marketing informing with offers for products and services of interest to you. However, if you do not wish to receive such offers you can opt out directly via the unsubscribe link on any electronic communications or by calling us on 1800 00 EURO.

 

Complaints
If you wish to make a complaint regarding our use of your personal information or this Privacy Policy privacy practices, please contact us at:
Euro Auto Sales
1 Oaklands Road Somerton Park SA 5044
Phone: 1800 00 EURO
Email: sales@euroautosales.com.au
We will use our best endeavours to resolve the complaint within 10 business days following receipt of your complaint. This may include working with you on a collaborative basis to resolve the complaint or us proposing options for resolution.
If you are not satisfied with the outcome of a complaint you make refer the complaint to the Office of the Australian Information Commissioner (OAIC) who can be contacted using the following details:
Call: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001

 

Changes to this Privacy Policy
We may change this Privacy Policy from time to time. To keep up with any changes you can refer to the current Privacy Policy on our website.